Ok, inbound customer service ? Isn’t that when someone calls you ?
Yessiree. Sure is.
And it’s the PERFECT job for anyone who doesn’t like to make calls out to people.
Today, you’ll discover 23 legitimate companies who hire remote customer service representatives to take inbound calls.
What Is Inbound Customer Service ?
Inbound customer service is where you work for a company and answer phone calls from customers, or potential customers. You don’t have to make calls to them and you don’t have to do any cold calling.
The kind of calls you take depend on the company and can range from answering simple questions to performing more in-depth research to resolve an issue.
What Are The Job Requirements ?
Each Customer Service job has its own set of requirements set by the company you work for. However, the most important requirement is having the right personality. You have to be able to instill confidence and treat your customer with respect while answering their questions or solving their issues.
Besides having the right personality, these things are often required:
- Some customer experience may be necessary but not always. What I have found is a lot of companies require at least one year previous customer service experience. Think creatively here – your past job as a hostess at Applebee’s, cashier at Walmart, or a sales person at Kohl’s constitutes customer service work.
- Specific internet connections, computer hardware, and office environments are often referenced in the job description. If you have any kind of fast internet and a newer computer, you should be good.
- Some companies require you to live within a certain area. This is mainly for the initial training, ongoing training, company meetings…you get the idea.
Training isn’t always included, especially if you’re not working for a call-center. But when training is provided, some companies do it online and some expect you to go to the company’s location for a lengthy training session – usually about two weeks.
Inbound Customer Service Jobs Hiring Now
For more than 30 years, 1-800-flowers has a solid business reputation and often hires Customer Service Reps. on a seasonal basis. Assisting customers with flower and gift basket orders, you will work full time during the busy seasons, such as Valentines Day Mother’s Day, Christmas and other “seasons”.
A developer and provider of billing and account management software for health clubs, ABC Financial frequently hires remote Customer Service Representatives. You receive incoming calls from gym members and staff regarding payment issues and contract information. This company hires remote workers in several states across the USA, currently in Arkansas, Florida, Georgia, Maine, and Texas.
A fully remote company, Aha! says they are the “world’s #1 product roadmap software”. I don’t really know what that means but I do know they often look for Customer Success Specialists and Managers. Which is good news for you if you have a get-it-done attitude, are self motivated, and can work in a fast paced environment.
As a Customer Care Professionals, you may make up to $16.13 per hour to be the voice of the American Express brand. You will respond to customer inquiries regarding their account while providing top-notch customer care
An At Home Advisor is the job of choice for people looking to do inbound customer service with Apple. The main role is providing technical support of their products. You’ll receive calls from customers, troubleshoot their technical issue, and come up with a solution. Don’t have much experience ? No sweat, Apple provides paid training.
This is an e-commerce company where people bid on items. Seems like I always see them hiring Customer Support Specialists who want to work from home. They offer a variety of work shifts – including nights and weekends – answering customer inquiries via email, chat and telephone.
The parent company of the top-name car rental companies, Enterprise often hires Rental Reservation Representatives in many states across the USA. In this work from home position, your main responsibility is to set-up car rental reservations. The starting salary is $12.45 per hour.
This is a company that likes to put customers first and they do that by hiring talented Client Services Representatives. Many of the remote jobs are part-time (19.5 hours or less per week with limited benefits), and there is often a need for bilingual candidates. In this job, you will answer customer’s questions regarding the GE Capital healthcare and financial programs.
A well-known hospitality company, Hilton Worldwide has work at home Customer Service position around the world. As a Customer Care Coordinator, you will work part-time from home to maximize HHonors Members customer satisfaction. You will respond to their questions regarding the Honors program and their account. The starting pay is $10.00 per hour
An online and televised shopping network, HSN hires Sales Representatives and Customer Service Representatives. As a Sales Rep., you will receive incoming calls from people who want to make a purchase as well as suggest other products that will compliment their purchase. As a Customer Service Rep., you will field incoming calls and be the contact point for customer questions and inquiries regarding their orders and accounts.
Hiring remote Customer Support Technicians for VoIP, MSExchange and Cloud Services. You will answer incoming calls and emails from customers and provide technical assistance through the use of your troubleshooting skills. Additionally, you will assist new clients in setting up their account.
As an Order Capture At Home Agent, you will be the first contact a customer has. Your main role is to receive incoming calls and respond to customer questions and concerns after they have received their order.
A global call center company working with a variety of clients in financial, telecommunications, retail, and hospitality industries, Sitel hires Work at Home Associates to answer customer calls. Routed to your home office, the calls are from customers of various clients who have questions regarding their account, billing inquiries, installation scheduling, and product or service orders.
Startek is a business process outsourcing company hires Technical Support and Customer Care Representatives in USA, Canada, Latin America, and Philippines. You will assist customers in their product or technical needs, depending on the client you are assigned to.
As a Remote Services Technician, you will greet customers and solve their technical issue by communicating directions over the phone to inexperienced computer users. After the initial paid training ($9.00 per hour) period, your hourly salary will be $10.25 per hour. If you are bilingual (English / Spanish), your rate of pay will be $10.98 per hour.
Established in 1986, Sutherland provides technical support and customer service to its extensive list of clients. Both these roles handle incoming telephone calls from assigned clients and provide professional service to achieve company performance expectations. As a Customer Care Consultant, you will provide either technical support or customer service as a means to troubleshoot and resolve customer issues.
Telefloral hires Customer Service Reps. to work during their busy “seasons”, such as Mother’s Day, receiving incoming calls from customers. This job requires you to place orders and answer general requests regarding information and products.
Offering work at home call center jobs for residents in Arizona, Colorado, Florida, Kansas, North Carolina, South Carolina, Texas, and Utah, Telenetwork has full and part-time positions in Technical Support and Product Support. As a Technical Support representative, you will provide assistance to businesses and consumers regarding internet and web hosting services, desktop support and security issues. As a Product Support Specialist, your problem solving skills will allow you to work directly with customers to resolve their most difficult issues with new products or technologies.
A transportation service via their app., Uber is a trend setter in matching people with rides. As a remote Customer Service Rep., you will use their email platform to deliver high-quality customer care to frustrated riders and drivers. Your main goal is to address negative experiences and turn them into positive ones.
Known for their rental trucks and cargo vans, Uhaul has virtual career opportunities within their contact center. As a Reservation Representatives, you answer inbound calls regarding product/vehicle reservations and make appropriately scheduled reservations. As a Customer Service Agent, you receive incoming calls and address customer concerns in a courteous and professional manner.
You are an Independent Contractor (1099) with this company, with your pay being .18 (eighteen cents) per talk time minute. You will receive calls from customers of the clients you are assigned to and answer questions about products or services.
Formerly known as CSN Stores, Wayfair is an online seller of home furnishings, luggage, toys, and pet supplies. As an Email Sales and Service Consultant, you will assist customers with their purchase decisions and resolve issues that may arise. Because this is an email based position, you must be able to type at least 40 words per minute in a clear manner. Pay is $11.00 per hour and the position is open to Ogden, Utah residents only.
Frequently hiring Customer Champions, Zapier is a company that helps people and companies automate their apps. They look for people who love to help others through email and chat, obsess over details, and loves to solve problems. But you won’t be limited to customer service. According to them, you’ll “likely get your hands dirty in a little bit of everything”. Not only will you get to work anywhere you want, you get awesome benefits.
Are You Ready To Be The Next Best Inbound Customer Service Rep?
Now that you’re armed with a great list of legitimate companies, the conclusion is for you to get the job. Let the customers call you for a change.