Remote Customer Service jobs shouldn’t be hard to get.
When I’m looking at companies to add to my list of Hot Job Leads, I come across a lot of customer support positions. But so many of them expect you to have a ton of experience or a freakin’ college degree. Or both. And that ticks me off.
Since when did answering the phone and giving thoughtful, accurate information warrant so much know-how? Seems not all inbound customer service jobs are the same ! Ok, so maybe the company wants to see that you have the drive to go the distance. Maybe the scope of work might overlap into, oh…I don’t know…computer development? Right !
How are you supposed to get one of these work at home jobs when you don’t have the experience doing one? And a degree? Ha! Not just a two-year one, either. A nut-busting Bachelor’s degree !
Here’s my theory on that: every customer service experience is unique as you’re exposed to a variety of personality traits and behaviors. And yes, every interaction has the potential to turn into a difficult scenario that rivals the WWE’s Roman Reigns / Braun Strowman main event. Having a butt-load of experience or a college education gives the (illusion ?) that you have the chops to understand the complicated persona of every individual.
Doesn’t help me much. So when I mumbled to myself: “welp, there’s another job I can’t apply to.” for the millionth time, I decided to look for remote customer service jobs that don’t require a ton of experience or a dang college education.
And give the experience to move on to bigger and better opportunities.
Let’s take a look at what I found.
A Quick Review of the Customer Service Skills Needed
Let’s start this article by taking a quick look at the basic skills needed to be successful in customer service . Most of them you inherently have, some you develop. All are equally important in making a career as a remote Customer Service Specialist. Take a look at the necessities in my neat little graphic below:
On the technical side of things, you should have a “new-ish” computer with at least Windows 7. A secure internet connection is almost always a must (most companies don’t want you to use WiFi because it’s not secure) and the download/upload speeds depend on the company’s individual requirements.
Headsets are almost always needed. This is the one I recommend (because i used it and it is comfortable with pretty good sound quality): Jabra UC VOICE 550 Duo Corded Headset for Softphone (this is an affiliate link. I can buy a cup of coffee with the commission I earn when you buy this headset. Here is my full disclosure)
All righty…let’s get on with the list now.
Grow Your Customer Service Experience From The Ground Up
This is a place that hires seasonal Customer Service Reps. to work during their busiest times of the year: Christmas, Valentines Day, Mother’s Day (to name a few). If they don’t have anything available today, they will soon! To be eligible for their jobs, you have to live in these states: Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon, Tennessee, and Texas. Don’t worry if you don’t have prior experience, it is preferred but not required.
The work at home Customer Support jobs offered by Active Network are usually only available in the Spring/early Summer. You’ll be hired as an employee answering inbound calls regarding sports reservation requests. They’re sticklers about not sharing the rate of pay, but I have read from past and current employees that they make about $9.00 an hour.
Even though they expect at least a year of experience dealing with the public, you only need a High School diploma (or equivalent). You’re assigned a specific schedule but they do claim to be flexible in letting you have some input in that schedule. And if you want to swap your shift they’ll work with you on that. Training is done by conference call and can take a few weeks.
An internet shopping platform, Deal Dash seems to hire remote Customer Service Specialists quite often. Not only in the USA but Canada, too.
Tip: in the Search Jobs section, select Contact Center/Customer Support dropdown option then type work from home in the keywords box. This is a company that used to be known as a temporary staffing agency, but today, they are so much more than that. They frequently hire people to do Customer Support /Contact Center for their top-rated clients. Starting pay is $9.00 an hour and all you need is a High School diploma or a GED OR 1-3 months related experience.
They prefer previous experience but they don’t specify how much. Even though this is an inbound customer service call-center job (at home), you are hired as an employee and eligible for benefits. Even though you have to commit to the same work schedule, they do offer both part and full time work.
Tip: in the Search Criteria section, type Work From Home in the keyword box. This company seems to have openings every few weeks, with a variety of shifts and schedules. You need a High School diploma or GED and a year (or two) of customer service experience (though not in a call center setting…think of your past work history as a cashier or waiter/waitress/hostess). Staples requires you attend a 4 week on-site training class so you have to live in the specific areas where they are hiring.
Smart with computers? Have a year of experience in customer support or technical service? Support.com always seems to be hiring work at home customer support specialists. Depending on the actual position you get, the pay starts at $10.25 up to $11.00 an hour, benefits are included.
This is a company that hires in over 60 countries providing customer service support and retention services to some of the biggest companies out there. Many of their jobs prefer – but don’t require – previous experience. They expect you to be able to multi-task, handle a high volume of incoming calls, and have a High School diploma (or GED).
A leading customer contact organization, Talk2Rep hires work at home agents who can type at least 30 words a minute and multi-task with ease. Just a High School education is all you need for this job.
As an employee for teleNetwork, you’ll be assigned to one of their many well-known clients and provide technical, billing, and customer support in an entry-level capacity. Benefits are included. Note: TeleNewtork is pretty strict on their computer and internet requirements so be sure you have the right stuff.
Not a true customer support type of job. Captioning, Translation, and Transcription are the main opportunities here. No experience needed with Rev’s jobs.
Uhaul expects you have at least 6 months previous customer service experience, which is not too shabby as far as a company requiring experience is concerned.
Serious About Being A Remote Customer Support Specialist?
A Few Things To Know
Now that you have a some options, here’s some more information that will get you going:
- Your past job as a cashier, hostess or server counts as customer service experience. Be sure to sell it when applying.
- The pay depends on the company, but expect to make anywhere from $9 to $12 an hour. Remember, these are work at home jobs so you don’t have the added expense of commuting.
- You may be called an Agent. You may be called a Specialist. It depends on the company.
- If you’re an independent contractor (aka freelancer), don’t be turned off by the “you’re a business owner” language some of these companies use. They’re just saying that you don’t work for them, you work with them. You provide customer service to their clients on their behalf.
- Most of these jobs are considered “call center” or “contact center” jobs. Don’t worry, you don’t work in a big open office with a bunch of other people.
- Setting your own schedule can be great…and not so great. Remember, the fewer hours you work the less money you’ll make.
- You should be friendly and courteous, even when your customer isn’t. Just don’t take it personally when a customer gets nasty. It’s just a job.
- You might have to pay for a background check. I know, it sucks. But one of those little necessities. Background check not your thing? These jobs don’t check your background (thanks to Angie at The Work At Home Wife).
- Training is usually provided and often paid (at a lower pay rate than when you get hired). The length of training depends on the company but can be a short as one week or a long as three months.
- Bilingual? This open up even more opportunities.
What do you think? Are Any Of These Jobs For You ?
If you’re seriously ready to get a job that will open more doors to higher-paying opportunities, these companies are great options. I would love to know if any of you gals or guys have gotten a job with one of these companies. Tell me what you think of it…and if it really opened new doors.